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As a pioneer at housing association Portaal, you take temporary ownership of the chain and set the rental turnover process in motion. You establish clear direction, organise collaboration across regions and departments, and make decisions that reduce lead times and vacancy rates. You begin by identifying deviations, regional differences, and bottlenecks in process, capacity, and management. You then translate these insights into concrete, immediate actions. In 2026, the focus is on reducing vacant days. At the same time, you build an approach that Portaal can repeat and scale up in 2027. You set up a management structure with dashboards and a clear rhythm (daily, weekly, monthly). Finally, you deliver strategic advice on process design and process ownership.
In brief
We move from analysis to immediate, practical steps
You deliver a comprehensive plan with practical measures and scenarios to reduce vacant days faster in 2026. This includes a clear analysis of bottlenecks in processes, capacity, management, collaboration, and regional differences. You also provide a sound business case to ensure success.
Guide performance with rhythm and dashboards
You set up the vacant property management for the entire organisation. You establish clear KPIs, consistent dashboards and a practical routine for daily, weekly and monthly monitoring. This makes progress visible. It helps teams structurally improve their performance across the chain.
You conclude with strategic advice on how to best organise and manage the rental mutation process. This includes a proposal for process ownership, whether central, decentralised or hybrid. Finally, you outline the impact on customer experience, returns and implementation.
you get
This project offers a direct social impact. It helps to make social housing available more quickly.
Mandate and governance: you work with a steering group. The client or real estate director makes direct decisions.
We offer space to accelerate supply chain collaboration, work methods and digitalisation.
you are
An experienced programme manager. They have a proven track record in reducing lead times and vacancy rates.
Strong in chain management: you achieve breakthroughs in performance across departments and interests.
Data- and result-driven: you manage KPIs and provide clear performance insights using dashboards and regular reviews.
Practical and decisive: you translate analysis into interventions that can start tomorrow.
You understand digital tools. You use them to build lasting reduction.
Portaal is a housing association. We work on affordable housing and liveable neighbourhoods. Vacant properties directly impact housing availability, mobility, financial results and quality of life. This project therefore focuses on speed. It also requires a process that ensures compliance and supports cooperation with local teams and partners in the neighbourhood.
Elise Jharreeah